Customer Relations Specialists Albany OR

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Albany, OR that can help answer your questions about Customer Relations Specialists.

Sis Development Inc
(541) 207-3233
808 Nw Buchanan Ave Ste C
Corvallis, OR
 
Promoting Your Business
(541) 752-1676
131 Nw 4th St
Corvallis, OR
 
Core Communications - Web Development
(541) 758-0755
711 Nw 3rd St
Corvallis, OR
 
Edge Design & Advertising
(541) 753-4003
300 Sw 2nd St
Corvallis, OR
 
Corvallis Gazette-Times Div
(541) 753-2641
600 Sw Jefferson Ave
Corvallis, OR
 
Den-Art Promotions
(541) 758-8386
2124 Ne Highway 20
Corvallis, OR
 
Clear Channel Communications
(541) 754-1426
1 Garden Ave
Corvallis, OR
 
Outdoor Sales & Marketing Group Inc
(541) 367-5507
5400 S Santiam Hwy
Lebanon, OR
 
Crawfordesign
(541) 758-3138
1965 Sw Airport Ave
Corvallis, OR
 
Nickel Ads Co
(503) 588-7700
1590 Commercial St SE
Salem, OR

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Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process.  Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations.  Participate in and monitor their events. (Harley-Davidson executives are masters at this.  They attend – and ride in – HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers.  (There is one danger with this approach.  Even if you are a passionate brand customer, don’t assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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