Customer Relations Specialists Atlanta GA

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Woodruff Arts Center - Atlanta Symphony Hall
(404) 733-4200
1280 Peachtree St NE
Atlanta, GA

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(678) 755-9019
595 Piedmont Avenue
Atlanta, GA
maisol media
(404) 661-1874
1109 Renaissance Way, NE
Atlanta, GA
Wiley Music
(404) 581-0650
83 Walton St NW Ste 203
Atlanta, GA

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3 D Creative Services Incorporated
(404) 355-0175
1531 Marietta Blvd Nw
Atlanta, GA
Twist Idea Lab
(404) 885-9741
690 Penn Avenue, B1
Atlanta, GA
Peachtree Advertising Agency, Inc.
(770) 912-7221
250 Park Avenue West #812
Atlanta, GA
Advertising Props Inc
(404) 876-3330
1100 Northside Dr Nw
Atlanta, GA
Eskimo Advertising
(404) 441-3473
2311 Defoors Ferry Road
Atlanta, GA
(404) 567-4940
2921 Lenox Rd Ne
Atlanta, GA

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Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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Rain Fields world book signing tour.
Dates: 5/27/2017 – 5/27/2017
Atlanta, Georgia, United States Atlanta
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