Customer Relations Specialists Billings MT

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Billings, MT that can help answer your questions about Customer Relations Specialists.

In House Agency
(406) 245-6818
3627 Oshea Cir
Billings, MT
 
Billingsgazette.Com
(406) 657-1354
401 N 28th St
Billings, MT
 
Kinetic Marketing Group
(406) 534-2140
2507 Montana Ave
Billings, MT
 
Arrowhead Marketing
(406) 651-4409
2211 Meadowood St
Billings, MT
 
Vintage 5
(406) 652-5427
2116 Broadwater Ave Ste 105
Billings, MT
 
Underrated Marketing Consultants
(414) 915-8497
PO Box 406
Billings, MT
 
MGR Marketing Tools
(406) 967-2105
2606 N 17th RD
Billings, MT
 
Hayden Marketing & Public Relations
(406) 252-8770
1127 Alderson Ave Ste 201
Billings, MT
 
Huisenga Advertising
(406) 259-2928
2206 Fairview Pl
Billings, MT
 
Zee Creative
(406) 259-6730
513 Hilltop Rd Ste 4
Billings, MT
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

For mo...

Click here to read the rest of this article from Branding Strategy Insider