Customer Relations Specialists Birmingham AL

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Birmingham, AL that can help answer your questions about Customer Relations Specialists.

My Starving Artist
(205) 563-1624
1710 2nd Ave N
Birmingham, AL
 
Echelon Marketing LLC
(205) 215-2090
First Avenue South
Birmingham , AL
 
rhubarb design shop
(205) 871-9195
Lakeshore Drive
birmingham, AL
 
Luckie & Company
(205) 879-2121
600 Luckie Dr Ste 150
Birmingham, AL

Data Provided By:
Belay Marketing Partners
(205) 640-4357
One Perimeter Park South
Birmingham, AL
 
Echelon Marketing Solutions Inc.
(205) 610-9281
1710 2nd Ave N.
Birmingham, AL
 
Big Moose Marketing
(205) 601-5265
1736 Oxmoor Road
Birmingham , AL
 
BRL & PUBLISHING FIRM, LLC
(205) 401-0192
PO BOX 110682
BIRMINGHAM, AL
 
Voice Over Studio Class
(205) 822-8135
2642 O'Neal Circle
Birmingham, AL
 
Hardline360
(678) 793-8402
1065 Inverness Cove
Birmingham, AL
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

For mo...

Click here to read the rest of this article from Branding Strategy Insider