Customer Relations Specialists Charleston WV

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Charleston, WV that can help answer your questions about Customer Relations Specialists.

Arnold Agency
(304) 342-1200
117 Summers St
Charleston, WV
 
Bryan Boyd Creative Group Inc
(304) 346-2000
107 Hale St
Charleston, WV
 
Charles Ryan Assoc Llc
(304) 342-0161
B B & T Sq
Charleston, WV
 
Blackwell And Company
(304) 342-8898
119 Summers St
Charleston, WV
 
Lamar Advertising
(304) 925-0095
2936 Piedmont Rd
Charleston, WV
 
Progressity
(304) 340-7085
10 Hale Street
Charleston, WV
 
Dream Catcher
(304) 342-9904
521 Slack St
Charleston, WV
 
Image Associates
(304) 345-4429
700 Virginia St E Ste 220
Charleston, WV
 
Canfield Jack Llc
(304) 556-4848
300 Capitol St Ste 1018
Charleston, WV
 
Executive Ink, LLC
(304) 941-0600
PO Box 6277
Charleston, WV
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

For mo...

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