Customer Relations Specialists Detroit MI

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Detroit, MI that can help answer your questions about Customer Relations Specialists.

Buddakahn Media
(313) 870-9702
5336 Beaubien St
Detroit, MI
 
Clear Channel Communications
(313) 962-3090
2115 Woodward Ave
Detroit, MI
 
Foxworth Marketing Group. LLC.
(877) 890-7703
3174 East Lafayette Street
Detroit, MI
 
Ogilvy Mather Advertising
(313) 337-0067
100 Renaissance Ctr
Detroit, MI
 
Gm Planworks
(313) 964-0318
150 W Jefferson Ave Ste 400
Detroit, MI

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Social Media Wise Girl
(248) 690-5107
440 Burroughs St. #17
Detroit, MI
 
Group Marketing 55
(313) 875-1155
3011 W Grand Blvd
Detroit, MI
 
Mullen Advertising
(313) 394-0030
300 River Place Dr
Detroit, MI
 
Att Yellow Page
(313) 962-4919
111 Cadillac Sq
Detroit, MI
 
Soloman Friedman Advertising
(313) 967-0988
1407 Randolph St
Detroit, MI
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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