Customer Relations Specialists Gardnerville NV

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Pro Marketing Systems, Inc.
(702) 368-1776
PO Box 7172
Primm, NV
 
Nevada Manufacturers Association
(775) 882-6662
963 Topsy Ln Ste 306-182
Carson City, NV
 
Young Electric Sign Co. (YESCO)
(702) 876-8080
5119 S Cameron St
Las Vegas, NV
 
The Rock A Christian Church @ Judith Steele Elementary
(702) 340-9202
6995 El Dorado Ln
Las Vegas, NV
 
ALS of Nevada
(702) 777-0500
6370 W Flamingo Rd Ste
Las Vegas, NV
 
Savings 4 U
(775) 315-9576
P O Box 4533
Carson City, NV
 
Half Shady's
(530) 307-8115
567 wintoon dr.
south lake tahoe , CA
 
Boost Creative Services
(775) 626-9988
501 Evans Ave
Reno, NV
 
Women's Resource Medical Centers
(702) 366-1247
2915 W Charleston Blvd
Las Vegas, NV
 
The Gresh Group
(702) 682-5240
10763 Hobbiton Ave
Las Vegas, NV
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process.  Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations.  Participate in and monitor their events. (Harley-Davidson executives are masters at this.  They attend – and ride in – HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers.  (There is one danger with this approach.  Even if you are a passionate brand customer, don’t assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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