Customer Relations Specialists Gardnerville NV

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Pro Marketing Systems, Inc.
(702) 368-1776
PO Box 7172
Primm, NV
 
Nevada Manufacturers Association
(775) 882-6662
963 Topsy Ln Ste 306-182
Carson City, NV
 
Southern Nevada Affordable Housing
(702) 592-2882
3300 S Decatur Blvd Ste 10
Las Vegas, NV
 
Temple Sinai
(702) 254-5110
9001 Hillpointe Rd
Las Vegas, NV
 
Evolutionary Enterprises Corp
(702) 671-0079
900 S 4TH St
Las Vegas, NV

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Savings 4 U
(775) 315-9576
P O Box 4533
Carson City, NV
 
Half Shady's
(530) 307-8115
567 wintoon dr.
south lake tahoe , CA
 
Monarch Promotions, Inc.
(702) 248-3051
4505 W Hacienda Ave
Las Vegas, NV
 
The Greenspun Media Group
(702) 990-8994
2360 Corporate Circle 4th Floor
Henderson, NV
 
Certificate Incentives
(800) 878-7670
5348 Vegas
Las Vegas, NV
 
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Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process.  Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations.  Participate in and monitor their events. (Harley-Davidson executives are masters at this.  They attend – and ride in – HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers.  (There is one danger with this approach.  Even if you are a passionate brand customer, don’t assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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