Customer Relations Specialists Hartford CT

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Hartford, CT that can help answer your questions about Customer Relations Specialists.

PLANET 12
(860) 548-3032
75 Pratt St, Suite 205
Hartford, CT
 
Marketing On Demand
(860) 604-6668
720 Mountain Road
West Hartford, CO
 
Regie Ray
(860) 214-9879
50 Otis
Hartford, CT
 
iGRAFIX creative solutions llc
(860) 521-6567
1245 Farmington Avenue
West Hartford, CT
 
Andrea Obston Marketing Communications
(860) 243-1447
3 Regency Dr
Bloomfield, CT
 
Hartford Advocate
(860) 548-9300
100 Constitution Plz
Hartford, CT

Data Provided By:
GO media
8602326700 x321
2074 Park Street
Hartford, CT
 
New Energy Communications
(860) 810-5041
56 Arbor Street
Hartford, CT
 
Daniel Parsons
(860) 563-6259
38 Patriot Lane
Wethersfield, CT

Data Provided By:
Kursman Advertising
(860) 242-5121
800 Cottage Grove Rd Bldg 5
Bloomfield, CT
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

For mo...

Click here to read the rest of this article from Branding Strategy Insider