Customer Relations Specialists Juneau AK

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Juneau, AK that can help answer your questions about Customer Relations Specialists.

Crystal Clear Communications
(907) 364-3232
112 W 5th St
Juneau, AK
 
Mcdowell Group
(907) 586-6126
9360 Glacier Hwy
Juneau, AK
 
All Natural NW Distributors
(907) 790-9991
8585 Old Dairy Rd Ste 293
Juneau, AK

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Alaska Grafix
(907) 364-4601
2203 Raven Rd
Juneau, AK
 
Smith & Jones
(518) 272-2400
297 River Street
Troy, AK
 
Micro-Line Marketing Inc
(907) 789-9059
9449 Carrol Pl
Juneau, AK
 
Alaska Seafood Marketing Institute
(907) 465-5560
311 N Franklin St Ste 200
Juneau, AK
 
Schiedermayer & Associates
(907) 586-3017
431 N Franklin St Ste 304
Juneau, AK
 
Svy Strategic Creative
(541) 728-8272
63138 Riverstone Drive
Bend, AK
 
Airfoil PR - San Francisco
(650) 587-0190
203 Redwood Shores Parkway, Suite 470
Redwood City, AK
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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