Customer Relations Specialists Little Rock AR

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Little Rock, AR that can help answer your questions about Customer Relations Specialists.

NJF Online Video Strategies
(501) 993-9908
421 N. Cedar St.
Little Rock, AR
 
Moonlite Designs LLC
(281) 798-9303
16401 Chenal Valley Dr.
Little Rock, AR
 
Brooks-Pollard Company
(501) 375-5561
400 W Capitol Ave Ste 2900
Little Rock, AR
 
Forza Marketing Group
(501) 374-1120
500 President Clinton Ave
Little Rock, AR
 
Chester Storthz Advertising Inc
(501) 661-0126
1001 W Markham St
Little Rock, AR
 
Advertising Marketing
(501) 350-1172
49 Kingspark Rd
Little Rock, AR
 
Vacation Tour & Travel Inc
(501) 224-5252
8114 Cantrell Rd Ste 300
Little Rock, AR

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Combs Ben Advtg
(501) 224-4488
10 River View Pt
Little Rock, AR
 
Communications Group
(501) 376-8722
400 W Capitol Ave Ste 1391
Little Rock, AR
 
Cherokee Signs & Neo
(501) 753-5210
7928 Mac Arthur Dr
North Little Rock, AR
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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