Customer Relations Specialists Louisville KY

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Louisville, KY that can help answer your questions about Customer Relations Specialists.

Alexander & Hughes Advertising & Marketing Inc
(502) 589-3661
414 Baxter Ave
Louisville, KY
 
Baldwin Advertising Inc
(502) 454-5484
2100 Gardiner Ln
Louisville, KY
 
Buzz Advertising
(502) 458-2899
1237 E Oak St
Louisville, KY
 
PMG Advertising, Printing & Duplication
(502) 408-8886
1935 gardener ln
louisville, , KY
 
Dac Group/Broome Marketing
(502) 582-3565
710 W Main St Ste 300
Louisville, KY

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4 Local Online Advertising
(502) 727-2010
1156 Bardstown Rd. Suite B
Louisville, KY
 
Powermark Design
(502) 235-6097
2356 Grinstead Drive #19
Louisville, KY
 
COCARD
(877) 446-1180
2379 Hawthorne Ave
Louisville, KY
 
Current Marketing
(502) 589-3567
1324 E Washington St
Louisville, KY
 
Bandy Carroll Hellige Advertising
(502) 589-7711
307 W Muhammad Ali Blvd
Louisville, KY
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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