Customer Relations Specialists Memphis TN

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Young-Sanford Assoc
(901) 324-3705
3396 Park Ave
Memphis, TN

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Young Sanford Marketing & Media Services
(901) 324-3705
3396 Park Avenue
Memphis, TN
Redmond Design
(901) 728-5464
1460 Madison Ave
Memphis, TN

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Combustion Llc
(901) 544-9500
630 S Cooper St
Memphis, TN

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Lewis Clark-Advertising Design
(901) 274-7610
2151 Monroe Ave
Memphis, TN

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Elite Creations
(901) 907-2512
1220 Elkwood St
Memphis, TN
Counterpart Communication Dsgn
(901) 323-4900
40 S Idlewild St
Memphis, TN

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Younger Associates
(901) 272-5005
2157 Madison Avenue
Memphis, TN
(901) 312-9797
P.O. Box 40210
Memphis, TN
Rsvp Magazine-Memphis
(901) 276-7787
2282 Central Ave
Memphis, TN

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Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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Matering and Managing the 6 Pillars of Productivity Workshop
Dates: 10/13/2020 – 10/14/2020
The Peabody Memphis
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