Customer Relations Specialists Miami FL

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A & D Creative
(305) 646-5032
3899 Nw 7th St
Miami, FL
 
Design House Agency
(305) 456-7253
2525 Ponce de leon blvd.
Coral Gables, FL
 
BLANQUIER
(305) 728-7178
2332 Galiano Street
Coral Gables, FL
 
Rodriguez Group
(305) 444-1441
210 Almeria Ave
Coral Gables, FL

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3 Ad Guys Inc
(305) 740-2527
4701 SW 72nd Ave
Miami, FL

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Esys Latin America Inc
(305) 599-8825
1600 NW 84th Ave
Doral, FL

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Maksuco Inc.
(305) 338-9790
Salcedo st.
Coral Gables, FL
 
Gatrou Group
(305) 444-7559
343 Almeria Ave
Coral Gables, FL

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Virmar Investments
(305) 228-7500
7324 SW 48th St
Miami, FL

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3 Ad Guys Inc
(305) 740-2527
4701 Sw 72nd Ave
Miami, FL
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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