Customer Relations Specialists Minneapolis MN

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Pocket Hercules
(612) 435-8313
510 1st Ave North
Minneapolis, MN
Colle & McVoy Inc.
(612) 305-6000
400 First Ave. N., Ste. 700
Minneapolis, MN
(612) 338-8401
150 South Fifth St., Ste. 3500
Minneapolis, MN
Adsoka, Inc.
(612) 910-0777
1029 Washington Avenue South
Minneapolis, MN
Hoffman Communications, Inc.
(612) 436-3600
2900 Washington Ave. N.
Minneapolis, MN
CityLites USA
(612) 339-6875
625 Marquette Ave., Ste. 890
Minneapolis, MN
Russell Herder
(612) 455-2360
100 S 5th St
Minneapolis, MN
(612) 722-6622
1023 Washington Ave South
Minneapolis, MN
Campbell Mithun
(612) 347-1000
222 South Ninth St.
Minneapolis, MN
Project CAP Agency Digital Marketing
(855) 372-0070
1550 Utica Avenue S. Suite #200
Minneapolis, MN

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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UST Executive Conference on the Future of Health Care
Dates: 11/5/2020 – 11/5/2020
University of St.Thomas Saint Paul
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UST Executive Conference on the Future of Health Care
Dates: 11/5/2020 – 11/5/2020
University of St.Thomas Saint Paul
View Details