Customer Relations Specialists New Orleans LA

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Mudbug Media, Inc.
(504) 581-4636
365 Canal Street
New Orleans, LA
 
Hess Marketing
(504) 522-4377
650 Poydras St
New Orleans, LA
 
hess marketing
(504) 522-4377
605 Poydras Street, Suite 1550
New Orleans, LA
 
Keating Magee Advertising & Public Relations
(504) 299-8000
600 Decatur St
New Orleans, LA
 
Hoffman Miller Advertising
(504) 484-3442
3632 Canal St
New Orleans, LA
 
Alford Advertising Inc
(504) 581-7500
1055 Saint Charles Ave
New Orleans, LA
 
Ec Advertising
(504) 895-0534
2239 Bayou Rd
New Orleans, LA
 
Gmc & Co
(504) 524-8117
365 Canal Street, Suite 2000
New Orleans, LA

Data Provided By:
A Digital Media & Marketing Co. | IOKON Media
(504) 527-0909
757 St. Charles Ave.
New Orleans, LA
 
Adfleet Advertising US Inc
(504) 525-3445
1606 Carondelet St
New Orleans, LA
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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