Customer Relations Specialists New York NY

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Savvy New York Inc
(212) 967-0288
122 W 29th St
New York, NY

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Sir Speedy
(212) 564-9320
14 Penn Plaza (Lobby)
New York, NY
 
Simon Graphics LTD
(212) 447-1041
185 Madison Avenue
New York, NY
 
Empire Promotional Products
(877) 477-6667
231 West 29th St.
New York, NY
 
10 Advertising Inc
(212) 206-3944
37 W 19th St
New York, NY

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Cool Prepaid Llc
(212) 242-7777
10 West 33
New York, NY

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Ad Boutique
(212) 297-0321
230 E 44th St
New York, NY
 
ASB Communications
(212) 216-9305
108 W. 39th Street
New York, NY
 
Kinney & Kinsella Inc
(212) 620-0356
45 W 21ST St
New York, NY

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On Press Graphics, Inc.
(212) 278-8300
250 West 40th Street
New York, NY
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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