Customer Relations Specialists Oklahoma City OK

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Kluger Marketing Group
(405) 239-6500
119 N Robinson Ave Ste 120
Oklahoma City, OK

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Prime Distributors Llc
(405) 290-7174
1001 NW 4th St
Oklahoma City, OK

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Third Degree Advertising
(405) 235-3020
100 E Main St
Oklahoma City, OK
 
Ackerman Mcqueen
(405) 843-7777
1601 NW Expressway
Oklahoma City, OK
 
Bowman Holt Inc
(405) 840-7757
2224 NW 50TH St Ste 290W
Oklahoma City, OK

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Visual Image Advertising
(405) 525-0055
125 Park Ave
Oklahoma City, OK
 
Galloway Wallace Advertising
(405) 948-8889
25 S Oklahoma Ave Ste 302
Oklahoma City, OK

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Garman Productions LLC
(405) 254-2500
825 NW 58th
Oklahoma City, OK
 
Traction Marketing Group
(405) 603-4600
127 NW 62nd St
Oklahoma City, OK
 
Bowman Holt Inc
(405) 840-7757
2224 NW 50th St
Oklahoma City, OK
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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