Customer Relations Specialists Philadelphia PA

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Philadelphia, PA that can help answer your questions about Customer Relations Specialists.

215 Design Group Graphic Arts Equipment
(215) 592-0707
624 N 7th St
Philadelphia, PA
 
TPG Direct
(267) 825-9469
7 North Columbus Blvd
Philadelphia, PA
 
Planlogic Design Co.
(866) 856-2770
36 N 3rd ST
Philadelphia, PA
 
2 One 5 Design
(215) 592-7151
44 S 3rd St Ste 2
Philadelphia, PA

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160over90
(215) 732-3200
One South Broad Street
Philadelphia, PA
 
O3 World
(215) 592-4739
1021 North Hancock Street
Philadelphia, PA
 
Indiefamous L.L.C.
(877) 784-6343
107 Arch St.
Philadelphia, PA
 
Alstin Communications Inc
(215) 568-3200
1401 Walnut St Ste 8
Philadelphia, PA

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Advertising Communications Times
(215) 629-1666
123 Chestnut St
Philadelphia, PA
 
AdRide Advertising Philadelphia
(267) 304-3580
124 Chestnut St. Suite 18
Philadelphia, PA
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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