Customer Relations Specialists Portland OR

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Portland, OR that can help answer your questions about Customer Relations Specialists.

Leopold Ketel & Partners
(503) 295-1918
112 SW First Ave
Portland, OR
 
Edelman
(503) 227-5767
888 SW 5th Avenue
Portland, OR
 
The Gallatin Group
(503) 220-0780
920 S.W. 6th Avenue, #1250
Portland, OR
 
PIP Printing & Marketing Services - SE Clay
(503) 282-0913
633 SE Clay
Portland, OR
 
Fluid Market Strategies
(503) 808-9003
517 SW 4th Avenue
Portland, OR
 
Copious Creative Inc
(503) 255-1822
1108 SE Grand Ave Ste 303
Portland, OR

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Fish Marketing
(503) 635-0007
107 Se Washington St # 645
Portland, OR

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NJL Copywriting
(503) 515-4990
119 SE Main Street
Portland, OR

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Conkling Fiskum & McCormick, Inc.
(503) 294-9120
1100 SW 6th Avenue
Portland, OR
 
InsYght
(360) 921-8145
813 SW Alder St.
Portland, OR
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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Local Events

PNWCMUG Membership - Portland Chapter
Dates: 12/31/2025 – 12/31/2025
Location:
Portland, Oregon, United States Portland
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