Customer Relations Specialists Providence RI

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Providence, RI that can help answer your questions about Customer Relations Specialists.

Creative Mint
(401) 273-7070
118 N Main St
Providence, RI

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Nail Communications
(401) 331-6245
77 Eddy St
Providence, RI

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Communication Arts Group
401-861-1000x101
95 Cedar St
Providence, RI
 
Shelf Identity
(401) 489-2609
91 Algonquin Road
Rumford, RI
 
Leonardo Design Llc
(401) 434-0020
160 Taunton Ave
East Providence, RI
 
Creative:Mint
(401) 273-7070
118 North Main Street
Providence, AK
 
Communication Arts Group
(401) 861-1000
95 Cedar Street
Providence, RI
 
Harbor Hill Marketing
(401) 398-0190
1622 Mineral Spring Ave Ste 1
Providence, RI
 
Mdg Promotions
(401) 434-7892
25 Almeida Ave
East Providence, RI
 
Litos Strategic Communication
(401) 435-8900
684 Warren Ave
East Providence, RI
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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