Customer Relations Specialists Sioux Falls SD

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ADwerks
(605) 357-3690
512 N Main Avenue
Sioux Falls, SD
 
Gage E Services LLC
(605) 332-1242
601 S Phillips Ave
Sioux Falls, SD
 
Epic Multimedia
(605) 271-2598
3500 S. Phillips Ave
Sioux Falls, SD
 
MindFlame Design & Marketing
(605) 274-6463
401 E. 8th St.
Sioux Falls, SD
 
Ads N Motion
(605) 275-4237
27296 Kenworth Place
sioux falls, SD
 
The Runway Company
(605) 331-2000
122 S. Phillips
Sioux Falls, SD
 
The Customer Advantage
(605) 332-2169
2809 S. Lake Avenue
Sioux Falls, SD
 
Insight Marketing Design
(605) 275-0011
401 East 8th Street
Sioux Falls, AK
 
724 Factory, llc
(605) 371-6848
PO Box 1655
Sioux Falls, SD
 
724 Factory, llc
(605) 371-6848
PO Box 1655
Sioux Falls, SD
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

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