Customer Relations Specialists Virginia Beach VA

This page provides relevant content and local businesses that can help with your search for information on Customer Relations Specialists. You will find informative articles about Customer Relations Specialists, including "Customer Insight Techniques : Branding Strategy Insider". Below you will also find local businesses that may provide the products or services you are looking for. Please scroll down to find the local resources in Virginia Beach, VA that can help answer your questions about Customer Relations Specialists.

Mac Graphics Inc
(757) 486-3546
198 S Rosemont Rd
Virginia Beach, VA
 
J&B Marketing Group Inc
(757) 227-4650
S Lynnhaven Rd Ste 201
Virginia Beach, VA
 
Strategic Marketing Concepts Inc
(757) 631-4600
2210 Commerce Pkwy
Virginia Beach, VA
 
Seventh Point
(757) 473-8152
4752 Euclid Road
Virginia Beach, VA
 
Advertising Delivery Service
(757) 437-2580
113 S First Colonial Rd
Virginia Beach, VA
 
Goodwill
(757) 463-0576
3838 Virginia Beach Blvd
Virginia Beach, VA

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Crc Advertising
(757) 363-8785
20 Investors Pl
Virginia Beach, VA
 
Atlas Outdoor Advertising
(757) 425-6454
317 First Colonial Rd
Virginia Beach, VA
 
Faxertisements Advertising
(757) 631-4600
2210 Commerce Pkwy
Virginia Beach, VA
 
Contract Advertising
(757) 368-2045
2909 Holm Oak Ct
Virginia Beach, VA
 

Customer Insight Techniques : Branding Strategy Insider

Understanding your customer is a never-ending process. Here are some simple ways to do so:

•    Ongoing customer research, from focus groups and depth interviews to anthropological and quantitative research techniques
•    Customer satisfaction surveys
•    Maintain and monitor customer service/support mechanisms (help lines, e-mail support, etc.)
•    Establish and monitor discussion boards and chat rooms devoted to different customer groups/segments
•    Establish and consult with customer advisory boards
•    Establish customer membership organizations. Participate in and monitor their events. (Harley-Davidson executives are masters at this. They attend and ride in HOG rallies, talk with their customers at those rallies, observe new product accessories and debrief every HOG rally back at the office for new product ideas and other action items.)
•    Key executives/managers should participate in sales calls
•    Key executives/managers should occasionally rotate through front-line customer service positions
•    Hire employees who are also passionate customers. (There is one danger with this approach. Even if you are a passionate brand customer, dont assume that all other customers are just like you.)
•    New product people (marketers and market researchers) tend to be closest to customers and their needs in most organizations

For mo...

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